1.

Returns must be given an authorization number by a Sales Representative.

2.

The customer must provide the Sales Representative with an itemized list of the part numbers and the quantities that are being returned. Based upon the list the Sales Representative reserves the right to either approve, in full or part, or disapprove the return. 

3.

Only individually boxed components in resalable condition will be accepted for return. No credit will be issued on unauthorized returns, bulk items, custom manufacturing, obsolete part numbers, discontinued part numbers or items that were purchased more than 1 year prior. All items submitted for a return must be packed in an orderly fashion, with the contents accurately documented on the outside of each box.  

4.

 Items returned within the first 30 days of delivery (with the exception of defective items) will be assessed a 10% restocking fee. Returns received between 30 - 60 days will be assessed a 25% restocking fee. Returns after 60 days prior to 1 year will be assessed a 50% restocking fee.  Fees will be based on current market value.  Rockford is not liable for customer return freight fees, travel time or any delays. Defective parts will be replaced with corrected part once defective part has been received!

5.

Any items returned without a proper authorization number, or items not listed on the return will not be credited. Items will be returned to the customer at customer’s expense. Customer must provide proof of purchase to include packing slip number!  

6.

All returns must be received within 30 days of original issuance of the authorization number. (RGA#) Returns arriving after 30 days of original authorization will be refused.  

7.

The customer will pay all freight charges to Rockford. Customer will be credited freight on defective parts once part is received and inspected.